Best Western Ponderosa Lodge - Hiring Front Desk Agent

Talentuition, LLC•Sisters, OR

2d•Onsite

About The Position

At the Best Western Ponderosa Lodge, we’re fortunate to live and work in one of the most picturesque areas of Central Oregon. Our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years. We also have staff members who have been with us for over a decade because we treat our employees with respect, dignity, and transparency. We are committed to building and maintaining a staff whose talents can be showcased and whose knowledge of Sisters, OR, and the surrounding areas can be shared with our guests. Best Western Ponderosa Lodge is searching for a Part-Time Front Desk Agent to join our team. Working closely with the General Manager, our Front Desk Agent is the face of our hotel, ensuring every guest has a superior experience throughout their stay. This role involves maintaining the cleanliness and presentation of the lobby, breakfast area, restrooms, and exterior spaces. Our ideal candidate is someone who is passionate about hospitality and takes pride in their work.

Requirements

Eighteen years of age or older
High school diploma or equivalent
Computer skills such as typing and navigating property management systems
General knowledge and experience in hotel facility operations
Knowledge of surrounding areas and local events
Excellent customer service and communication skills
Self-motivated with the ability to work independently and handle stressful situations
Ability to take direction and supervision from management
Strong multi-tasking and prioritization skills in a fast-paced environment
Organized with strong attention to detail and problem-solving skills
Knowledge of proper telephone etiquette and credit, check cashing, and cash handling policies
Ability to work a flexible schedule, including nights, weekends, and holidays
Sitting, standing, walking, reaching, twisting, turning, kneeling, bending, and squatting in the performance of daily activities will be expected, in addition to grasping and repetitive hand movement
Ability to lift and move 30 lbs. or more

Responsibilities

Welcomes and greets guests with a warm friendly smile
Responds promptly to customer needs
Maintains an inventory of vacancies, reservations, and room assignments
Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
Knows room locations, types of rooms available, and room rates
Registers arriving guests and assigns rooms
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
Knows daily activities and meetings taking place in the hotel
Reports any unusual occurrences or requests to the manager or assistant manager
Manages and resolves guest complaints in a professional and courteous manner
Processes guest check-outs and handles monetary transactions
Maintains customers’ privacy
Maintains a high level of professional appearance and demeanor
Keeps high-traffic areas clean and organized
Punctuality, dependability, and regular attendance
Treat all coworkers with respect
Adheres to all hotel policies and procedures as outlined by hotel standards and Federal, State, and Local laws, including OSHA regulations
Must use appropriate protective equipment as needed for the job task
Performs other duties as assigned