Front Desk Agent - Front Desk Operations
About The Position
Under the direction of the Front Desk Manager / Shift Manager, the Front Desk Agent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests. This includes warmly greeting guests, providing a seamless registration, arrival, and departure process, and maintaining thorough knowledge of the property and local attractions to advise guests. The role also involves communicating with Customer Care for future reservations, assisting with walk-in bookings, responding to guest requests, and offering alternative options if requests cannot be satisfied. Additionally, the agent provides bell assistance upon departure, performs other assigned duties such as assisting Rooms Control based on business demands, and adheres to all property protocols and guidelines, including wiping down high-touch surfaces before registering guests.
Requirements
- High School Diploma or equivalent education required
- Ability to work flexible schedules, including nights, weekends, and holidays as required
- Must possess strong mathematical skills specific to position responsibilities
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
Nice To Haves
- Minimum front desk/hotel experience preferred
Responsibilities
- Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
- Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests
- Communicate with Customer Care for future reservations via telephone calls
- Assist with booking guest reservations that are walk-ins
- Respond to guest requests and communicate with other departments as it relates to those requests
- Provide alternative options to guests if their requests cannot be satisfied
- Offering bell assistance to each guest upon departure
- Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands
- Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests
- Other duties as assigned
Benefits
- Medical
- Dental
- Vision
- Prescription
- Life
- Accident
- Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals
- Free Uniforms
- Free Parking
- Discounts at Hard Rock properties around the globe
- Discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
