Front Desk Agent - Hotel Operations
About The Position
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests. Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests. Communicate with Customer Care for future reservations via telephone calls. Assist with booking guest reservations that are walk-ins. Respond to guest requests and communicate with other departments as it relates to those requests. Provide alternative options to guests if their requests cannot be satisfied. Offering bell assistance to each guest upon departure. Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands. Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests. Other duties as assigned. High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Ability to work flexible schedules, including nights, weekends, and holidays as required. Must possess strong mathematical skills specific to position responsibilities. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. BENEFITS INCLUDE: Medical, Dental, Vision Prescription, Life, Accident, Pet Legal 401K with match Paid Time Off Holiday Pay Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe All team members are eligible to participate in the discretionary annual bonus program Training and Leadership development programs Wellness programs including onsite information and fitness seminars Team Member Resource Groups Recognition programs Pay rate: $18.00 hr. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
Requirements
- High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
- Ability to work flexible schedules, including nights, weekends, and holidays as required.
- Must possess strong mathematical skills specific to position responsibilities.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Responsibilities
- Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
- Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
- Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
- Communicate with Customer Care for future reservations via telephone calls.
- Assist with booking guest reservations that are walk-ins.
- Respond to guest requests and communicate with other departments as it relates to those requests.
- Provide alternative options to guests if their requests cannot be satisfied.
- Offering bell assistance to each guest upon departure.
- Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
- Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
- Other duties as assigned.
Benefits
- Medical
- Dental
- Vision Prescription
- Life
- Accident
- Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals
- Free Uniforms
- Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
