Agent Front Desk

IHG • Petersburg, VA

1d • $18 - $18 • Onsite

About The Position

We are looking for a welcoming, detail oriented Front Desk Agent to be the face of our hotel! If you enjoy interacting with people, providing top notch hospitality, and keeping daily operations running smoothly, this role is a great fit for you. As a Front Desk Agent, you'll be the primary point of contact for our guests. We want our guests to feel trusted, comfortable, and right at home. That means being down to earth, approachable, considerate, and dependable from the moment guests walk through our doors.

Requirements

• High school diploma or equivalent
• 1 year of Front Desk or hotel guest service experience
• Strong interpersonal skills
• Problem solving skills
• Basic math skills
• Basic reading/writing skills
• Basic computer proficiency

Nice To Haves

• Some college coursework

Responsibilities

• Guest Check-In & Check-Out: Warmly welcome guests, issue room keys, process check-ins and check-outs efficiently, and provide clear details about hotel services and room locations.
• Communication & Guest Service: Answer incoming phone calls in a courteous professional manner and respond promptly to guest questions or requests.
• Financial & Billing Tasks: Accurately process cash and credit card payments, handle charges, complete cashier reports, and balance assigned cash banks.
• Up-Selling & Reservations: Help maximize hotel revenue by up-selling room types where available and assisting guests with bookings, cancellations, or reservation changes.
• Safe Deposit & Security: Issue, control, and release guest safe deposit boxes while maintaining safety and security protocols.
• Problem Solving & Service Recovery: Address guest feedback or complaints with care and empathy, making appropriate service recovery gestures to ensure total guest satisfaction. Escalate complex issues to supervisors when needed.
• Cross Department Collaboration: Communicate regularly with Housekeeping, Maintenance, and Management to coordinate room readiness, report maintenance issues, and keep operations seamless.
• Flexible Support: Assist with guest room tours, special guest requests, and other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED