Front Desk Agent

Marriott • Arlington, VA

3h • Onsite

About The Position

The Front Desk Agent, referred to as a Guest Experience Expert, is responsible for creating memorable and unique experiences for guests beyond just check-in and check-out. This role involves delivering a wide range of services to guide guests throughout their stay, including processing operational needs, addressing guest requests, completing reports, and sharing local area highlights. Critical aspects of the role include maintaining a safe workplace, adhering to company policies and procedures, ensuring confidentiality, protecting company assets, upholding quality standards, and maintaining a professional appearance and communication style. The position requires a hands-on approach and the ability to be on one's feet and moving for extended periods.

Requirements

• Creating a safe work place
• Following company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Upholding quality standards
• Ensuring uniform, personal appearance, and communications are professional
• Ability to stand, sit, or walk for an extended time
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Nice To Haves

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No License or Certification

Responsibilities

• Give guests a smooth check-in and check-out
• Build and experience that is memorable and unique
• Deliver a wide range of services that guide guests through their entire stay
• Process operational needs
• Address guest requests
• Complete reports
• Share the highlights of the local area
• Create a safe work place
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Deliver the “Gold Standards” of The Ritz-Carlton graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Benefits

• Dedicated to being an equal opportunity employer
• Welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Offer the chance to be proud of the work you do and who you work with
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees