Front Desk Agent

Distro • Dallas, TX

6d • Onsite

About The Position

We are redefining hospitality through modern design, intuitive technology, and warm, personalized service. We're not a typical hotel—we're a creative, forward-thinking space built for guests who appreciate style, comfort, and a seamless experience. If you're someone who loves connecting with people and creating memorable stays, this is the place for you. As a Front Desk Agent, you are the first point of contact for our guests. You'll deliver exceptional service, solve problems with confidence, and ensure every guest feels valued from check-in to check-out.

Requirements

• Previous front desk or customer service experience (hospitality preferred)
• Strong communication skills and a calm, solutions-focused mindset
• Ability to multitask and stay composed in a fast-paced environment
• Familiarity with hotel systems (StayNTouch experience is a plus)
• Flexibility to work mornings, evenings, weekends, and holidays if ever needed
• A team-oriented attitude and a genuine passion for guest service

Nice To Haves

• StayNTouch experience is a plus

Responsibilities

• Greet guests warmly and handle check-ins and check-outs with professionalism
• Manage reservations, room assignments, and guest communications (phone, email, in person)
• Process payments, verify identification, and maintain accurate records
• Resolve guest concerns with empathy and efficiency, escalating when necessary
• Coordinate with housekeeping and maintenance to ensure room readiness
• Promote hotel amenities, local attractions, and upsell services when appropriate
• Maintain a clean, organized, and secure front desk area

Benefits

• Full company-paid medical, dental, and vision benefits
• Paid time off and holiday pay
• Employee discounts on hotel stays and amenities
• Opportunities for growth, advancement, and cross-training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed