Front Desk Agent

Royal Park Hotel•Rochester, MI

8d•Onsite

About The Position

Royal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known for its elegant accommodations, exceptional service, and picturesque riverfront location. The hotel offers a range of employment opportunities, from guest services to culinary and event planning, providing a diverse and rewarding career path. Royal Park Hotel is committed to creating a refined and professional work culture that values excellence, attention to detail, and personalized guest experiences. Employees can expect to work in a supportive and collaborative environment, where they can showcase their skills, contribute to a high-end guest experience, and be part of a team that strives for perfection. Joining the team at Royal Park Hotel presents a unique opportunity to be part of an esteemed hotel that epitomizes luxury, elegance, and impeccable hospitality. Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Requirements

Opera Experience
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction