Part Time Front Desk Agent

Spire Hospitality•Fremont, CA

2d•$19 - $19•Onsite

About The Position

Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality. Come be part of this recently opened property with a new F&B outlet and matchless team.

Requirements

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to stand and move throughout the front office and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
No special licenses required.
No prior experience required.

Nice To Haves

Prior hospitality experience preferred.
Additional language ability preferred.

Responsibilities

Greet customers immediately with a friendly and sincere welcome.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Verify and imprint credit cards for authorization using electronic acceptance methods.
Handle cash make change and balance an assigned house bank.
Promptly answer the telephone using positive and clear English communication.
Close guest accounts at time of check out and ascertain satisfaction.
Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues.
Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock.
Operate facsimile machine to send, receive, and log incoming transmissions.
Use the photocopier to make copies of items as required.
File registration cards in room number order.
Retrieve registration cards from the files for each check out.
Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.