Front Desk Agent

Baymont Inn & Suites Glenwood • Glenwood, MN

13d • Onsite

About The Position

Hospitality Management Corporation (HMC) is seeking a Front Desk Agent for the Baymont By Wyndham /Penny’s Diner in Glenwood, MN. HMC is a Dallas-based hospitality management company committed to providing clients with exceptional management expertise through integrity, honesty, and open communication. The company values its team members, encouraging them to excel and providing the necessary resources for success. This role offers a fun work environment, recognition for efforts and results, promotional opportunities, and a competitive hourly wage of $16.00.

Requirements

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.
• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

Nice To Haves

• Experience with an IHG branded hotel highly desired

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Benefits

• Great benefits package, including industry leading 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED