Front Desk Agent

Marriott • Tucson, AZ

22h • $17 • Onsite

About The Position

Responsible for handling the requests and transactions of the hotel guests, and coordinating with the other departments as necessary, while providing outstanding guest service. Assisting with Driving Hotel Shuttle as needed. Drivers License Required.

Requirements

• Drivers License Required
• Read and communicate clearly

Responsibilities

• Check guests in and out of the hotel.
• Make future reservations when necessary
• Post valet charges and other miscellaneous charges to guest accounts
• Administer hotel guest payment policies
• Handle hotel phone system, transfer calls. Take messages for guests as well as hotel staff
• Take, modify and cancel guest reservations, inputting same into Lightspeed, noting any special requests
• Assist in the verification, balancing and revenue maximization of hotel's room availability
• Coordinate with other departments to fulfill guest special requests
• Communicate hotel facilities and services to guests at check-in
• Always have a friendly and welcoming demeanor when interacting with our guests over the phone and in person
• Use the L.E.A.R.N Model for all guest recovery incidents that occur
• Answer guest questions regarding local area facilities
• Responsible for shift cash transactions
• Responsible for following hotel’s cash handling procedures
• Responsible for maintaining hotel key security system
• Responsible for the proper administration of key control for issued keys
• Responsible for the proper administration of keys left by guests
• Administer guest safe deposit boxes
• Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
• Responsible for knowing all hotel emergency procedures
• Follow all hotel safety guidelines and requirements
• Responsible for following all hotel quality assurance standards for department
• Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
• Accommodate guest special requests courteously
• Answer guest questions regarding hotel and local area facilities
• Inform housekeeping of vacant dirty suites as they become available upon checkout
• Update room status as housekeeping notifies the desk of changes
• Read and communicate clearly
• Distribute mail to guest boxes as well as to hotel staff
• Notify Supervisor, Operations Manager, AGM or General Manager of any problems with front desk supplies and/or equipment
• Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
• Track status of guestrooms used for tours and status of guestrooms in maintenance
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds
• Carry out any reasonable request by management that I am capable of performing

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed