Front Desk Agent

THE RANCH AT LAGUNA BEACH•Laguna Beach, CA

6d•$24 - $24•Onsite

About The Position

Front Office Agents have three primary purposes, including, but not limited to: Greeting guests with a friendly and sincere welcome, Registering guests and handling cash, and Maintaining proper record-keeping for guest accounts. This role involves engaging with guests using FORBES standards and training to ensure a positive guest experience. Additionally, there is an opportunity for cross-training in Reservations and Housekeeping to assist during heavy business levels.

Requirements

High school or equivalent education required.
Previous customer service experience required.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Ability to solve problems and make rational decisions.
Knowledge of The Ranch operations, its services, and facilities.

Nice To Haves

Bachelor’s Degree preferred.
Experience with Night Audit in a hotel or resort environment preferred.
Knowledge of Opera (PMS) system desired.

Responsibilities

Greet guests upon arrival with a warm and sincere welcome.
Register guests into the computer, verifying reservation, address, and credit card information.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue keys and control entrance of safety deposit boxes.
Post miscellaneous charges as requested.
Escort guests to their rooms in the event that a bellman is not available and if time permits.
Engage with guests using FORBES standards and training to ensure a positive guest experience.
Cross-train in Reservations and Housekeeping to assist during heavy business levels.
Handle mail, packages, and facsimiles.
Create reservations for guests who are at the desk or who call in after hours.
Assist the bellman in storing any luggage.