Front Desk Agent

The George • Georgetown, SC

10d • Onsite

About The Position

Our hotel team is seeking a highly motivated and detail-oriented individual to join our front desk team as a Front Desk Agent. In this key role, you will be the first point of contact for our valued guests, playing a vital role in ensuring their comfort and satisfaction throughout their stay.

Requirements

• Have a positive energy, be ready to assist fellow support staff and work as a team player
• Ability to communicate effectively with fellow leaders, managers, employees, and all guests
• Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
• Must be able to work days, nights, weekends and holidays
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting

Nice To Haves

• One or more years of employment in similar position or equivalent preferred
• Additional education, training, or certification preferred
• Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
• Proficiency in Microsoft Word, Outlook and Excel preferred

Responsibilities

• Always provide excellent and attentive service to guests.
• Handle confidential information, including guest records, with a high degree of integrity.
• Ensure proper credit card and key control policies are followed accurately.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
• Responsible for knowing hotel emergency procedures.
• Maintain accurate accounts of cash, and credit transactions.
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
• Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain complete knowledge in the use of all office equipment, and property management systems.
• Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
• Attend required training and meetings.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed