Front Desk Agent

Renaissance Des Moines•Des Moines, IA

28d

About The Position

The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team. If you have a passion to serve while having fun, meeting new people, then this is the career for you!

Requirements

Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Responsibilities

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.