Front Desk Agent - Falcon Point

The Westin Riverfront Resort & Spa•Avon, CO

27d•Onsite

About The Position

Falcon Point has an immediate opportunity for a Front Desk Agent who enjoys working with people, solving problems, and keeping things moving. This is a hands-on guest service role where every day brings something different. You’ll have the opportunity to build relationships with guests and homeowners, use your judgment to solve problems, and work alongside a team that depends on you to keep the guest experience running smoothly. If you’re organized, naturally helpful, and enjoy making a difference in someone’s day, we’d love to have you on the team!

Requirements

At least 21 years of age
Legally authorized to work in the United States on an ongoing basis, without a specific end date
Positive attitude
Polished professionalism
Natural talent for customer service
Confident and capable at the front desk
Strong computer skills
Fluency in English to ensure clear communication with guests and team members

Nice To Haves

Prior hospitality experience
Working knowledge of RDP reservation software
Spanish language skills

Responsibilities

Welcome guests and homeowners, handle check-ins and check-outs, and serve as a reliable point of contact throughout their stay
Manage reservations, guest records, room information, and other front office tasks using the property management system
Listen to guest needs, answer questions, resolve issues when possible, and follow through to make sure problems don’t get dropped
Work closely with housekeeping, maintenance, and other departments to coordinate requests and keep things moving
Share helpful recommendations about Avon, Beaver Creek, and the Vail Valley, from restaurants and activities to transportation and local amenities
Keep the front desk and lobby organized while balancing guest needs, phone calls, reservations, and the other details that come with a busy front office

Benefits

Complimentary onsite parking
Easy access to the Riverfront Express Gondola
Winter Wellness Incentive (Epic Merchant Pass or end-of-season bonus, depending on hire date and eligibility)
Hiring bonus paid half after 30 days and half after 90 days from start
3 different health insurance plans
Quarterly CSI Survey Bonus
Paid Time Off
Paid Sick Time
401(K) Plan with a discretionary employer match
Career Development Trainings
Discounted gym membership at The Athletic Club Westin
Discounts at Eye Pieces and Venture Sports
Corporate savings through Perk Spot
Sabbatical Program
Referral Program ($500)
Employee Assistance Program