Front Desk Agent - Previous Experience Required

Sage Hospitality•Raleigh, NC

2d•$18 - $22•Onsite

About The Position

Sage Hospitality Group is looking to hire a Front Desk Agent to join their team at the soon-to-open Indigo Raleigh in North Carolina. As part of Sage Hospitality Group, the company is dedicated to excellence and enriching lives through genuine service, building relationships with guests, and creating unforgettable experiences. They seek independent thinkers with an entrepreneurial spirit who are not afraid to forge their own path. Sage Hospitality Group invests in the personal and professional growth of its employees, recognizing that success is about more than just the work performed.

Requirements

Previous Front Desk Agent experience in a hotel environment is required to be considered for this position.
High School diploma or equivalent
High school graduate level mathematical aptitude
Knowledge of standard cash handling procedures
Knowledge of computerized cash register systems
Past experience in dealing directly with the public
General knowledge of basic customer service skills
Fluent in oral and written English
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Nice To Haves

Knowledge of Opera Cloud PMS is a plus.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.