Front Desk Agent - Experience Required

Sage Hospitality Group•Raleigh, NC

21h•$17 - $20•Onsite

About The Position

Sage Hospitality Group is seeking a Front Desk Agent to join the team at the soon-to-open Indigo Raleigh in North Carolina. This role requires previous Front Desk Agent experience in a hotel environment. Sage Hospitality Group is committed to excellence and enriching lives through genuine service, building relationships with guests, and creating unforgettable experiences. They are looking for independent thinkers with an entrepreneurial spirit who are not afraid to forge their own path. Sage invests in employees' personal and professional growth.

Requirements

High school diploma or equivalent
Previous Front Desk Agent experience in a hotel environment
High school graduate level mathematical aptitude
Knowledge of standard cash handling procedures
Knowledge of computerized cash register systems
Past experience in dealing directly with the public
General knowledge of basic customer service skills
Fluent in oral and written English
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing
Repeated bending and kneeling required while filing.
Must be able to reach all areas of hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.

Nice To Haves

Knowledge of Opera Cloud PMS is a plus.

Responsibilities

Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Greet and complete established check-in procedures for arriving guests, using both manual and computerized methods.
Facilitate guest departure (check-out) by following established manual and computer procedures.
Calculate and/or post monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods.
Answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques.
Maintain good customer relations by keeping abreast of all in-house and area functions.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests.
Control cash transactions at the front desk and maintain complete responsibility for personal bank.
Maintain a friendly, cheerful, and courteous demeanor at all times.