Front Desk Agent
About The Position
The Dream Inn Santa Cruz is currently seeking the right candidate to fill their Front Desk Agent position. The ideal candidate will need to have experience working in customer service, preferably in a Hotel setting. The Front Desk position is responsible for confidently creating an overall positive impression while consistently providing exceptional customer service by following the standard operating procedures while serving every guest. To make all guests feel welcome and to encourage them to use all of the services and amenities offered at the hotel. The schedule we are looking to fill is 3PM-11PM. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Experience working in customer service, preferably in a Hotel setting.
Responsibilities
- Adheres to the Dream Inn’s high standard of customer service while standing behind the front desk. Handles all hospitality transactions efficiently while standing and using continuous mobility throughout the front office area.
- Adheres to Hotel Service Standards and Steps of Service
- Checks in guests by assigning rooms and establishing credit.
- Performs check outs, audits guest accounts, and collects cash/credit.
- Maintains guest folios by posting charges/credits and checking credit limits.
- Controls rooms by checking room blocks and coordinating with Housekeeping, Reservations and the Bell Desk.
- Provides information to guests about the hotel and outside services.
- Provides security to guests by establishing guidelines for key control and safety deposit boxes.
- Provides guest with shipping/receiving services by using mail, faxes, messages, and telephones.
- Contributes to a safe work environment reporting and acting on any unsafe conditions.
- Maintains equipment in like new condition. Follows all procedures for equipment use and maintenance. Reports any equipment issues to management or engineering.
- Actively promotes hotel outlets and amenities.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Life Insurance
- generous discounts at other Ensemble Properties and in our restaurants and spas
- Employee assistance program
- Paid time off
- Retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
