HOTEL FRONT DESK

Fantasy Springs Resort Casino • Indio, CA

1d • Onsite

About The Position

The Front Desk Agents provide support, knowledge, and assistance as needed in all areas of customer service. They assist with all aspects of guest services and present a positive impression of the establishment. They will have access to the Player Club Database and are responsible for validating Player Club eligibility for new gaming patrons wishing to participate in the approved gaming promotional activities. They provide information and service to guests, and in the absence of a concierge. Responsibilities include assigning rooms, registering guests, updating guest history, confirming payment, checking guests into rooms, confirming guest satisfaction, closing billing, issuing receipts, and storing luggage. The goal is to leave guests with a lasting positive impression of the establishment as they depart. They supply information to guests regarding on-site facilities and are aware of bulletins of upcoming events and groups. As needed, they perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail. This position is not limited to those duties listed in the job description; duties and responsibilities can be changed, expanded, reduced, or deleted to meet business needs of the company.

Requirements

• Ability to conduct business in a positive and friendly manner – both with guests and staff and within negative situations.
• High School diploma or general education degree (GED) is required; or one to three years’ related experience and/or training; or equivalent combination of education and experience.
• Competent in oral and written communication and reading comprehension using the English language.
• Must be able to handle multiple tasks of varying priority and deadlines simultaneously.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
• Proficient in the Microsoft Operating System, MS Word, Excel, and Outlook.
• Must be 18 years of age or older.

Nice To Haves

• Bi-lingual ability in Spanish is a plus.

Responsibilities

• Assist with all aspects of guest services and present a positive impression of the establishment.
• Validate Player Club eligibility for new gaming patrons wishing to participate in the approved gaming promotional activities.
• Provide information and service to guest and in the absence of a concierge.
• Assign rooms, register guests, update guest history, confirms payment, checks in guest to rooms.
• Confirm guest satisfaction, close billing and issue receipts, store luggage.
• Leave guest with a lasting positive impression of the establishment as they depart.
• Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
• Perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED