Front Desk Agent

Marriott Vacations Worldwide•Vista, CA

2d•Onsite

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent assists in providing Owners/guests with experiences and events to make memorable vacation memories. This role involves checking guests into their villas, reviewing property amenities and local attractions, and ensuring guest satisfaction by actively listening and responding to their needs. The agent will also handle telephone calls and may assist with bellman and runner duties depending on the facility or location. The position emphasizes creating meaningful moments for guests in a supportive, friendly, and beautiful work environment.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.