Front Desk Agent

Cabot Link at Inverness Limited Partnership•Inverness, NS

80d•Onsite

About The Position

As a Front Desk Agent at Cabot Cape Breton, you are the first impression of the resort and a key ambassador of the Cabot guest journey. This role goes beyond check-in and check-out—you will create a welcoming environment, build meaningful connections, and ensure every guest feels genuinely cared for. You will: Warmly welcome guests and provide a seamless arrival and departure experience. Assist with reservations, room assignments, guest inquiries, and billing with accuracy and professionalism. Act as a knowledgeable resource on resort amenities, local attractions, dining options, and on-site experiences. Proactively anticipate needs, follow through on guest requests, and take ownership of ensuring a memorable stay. Serve as a guest-experience touchpoint, collaborating with Concierge, Guest Experience, and other departments — including stepping in to assist the Guest Experience team as needed — to create luxury-level service moments This role is ideal for someone passionate about hospitality who thrives in a fast-paced, service-focused environment. You Will Thrive in This Role If You Enjoy: Customer Interaction: Engaging with guests, learning about their needs, and providing warm, professional service. Creating Exceptional Experiences: Going beyond transactional tasks to deliver thoughtful, personalized service consistent with Cabot’s luxury standards. Problem-Solving: Finding solutions quickly and confidently while keeping guests informed and cared for. Organization: Managing reservations, balancing competing priorities, and maintaining an efficient, polished front desk environment. Multitasking: Answering calls, assisting guests, coordinating with departments, and adapting to changing needs—often simultaneously. Local & Resort Knowledge: Learning about Cabot and the surrounding area and sharing recommendations that enhance the guest’s stay. Fast-Paced Work Environment: Remaining composed, focused, and friendly during busy periods or unexpected situations.

Requirements

Consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
Ability to work day, evening, night, and weekend shifts.
Experience long periods of guest interactions.
Ability to handle interactions with patrons who are impaired.
Ability to stand for long periods.
Ability to work outdoors in all weather conditions.
Ability to lift and carry golf clubs and luggage up to 50 lbs with occasional weight of 75 lbs.
Ability to ascend and descend stairs and ramps.

Nice To Haves

Previous experience with a Property Management System (Opera Cloud)
Proficiency in spoken and written English
Strong communication and interpersonal skills
Ability to handle cash and credit card transactions accurately
Professional, polished appearance and demeanor consistent with luxury hospitality
A passion for hospitality, guest interaction, and delivering elevated service
Ability to work independently and take initiative, with strong attention to detail

Responsibilities

Warmly welcome guests and provide a seamless arrival and departure experience.
Assist with reservations, room assignments, guest inquiries, and billing with accuracy and professionalism.
Act as a knowledgeable resource on resort amenities, local attractions, dining options, and on-site experiences.
Proactively anticipate needs, follow through on guest requests, and take ownership of ensuring a memorable stay.
Serve as a guest-experience touchpoint, collaborating with Concierge, Guest Experience, and other departments — including stepping in to assist the Guest Experience team as needed — to create luxury-level service moments