Front Desk Agent

Homewood Suites by Hilton Pittsburgh-Southpointe•Canonsburg, PA

53d

About The Position

This role is responsible for managing guest check-ins and check-outs, assigning rooms, issuing keys, and providing guests with necessary information and assistance. The Front Desk Agent will handle all forms of communication, including mail, messages, and inquiries about hotel services, local attractions, and directions. They will also be responsible for billing, payment processing, making reservations, and managing guest valuables. A key aspect of the role involves accurately using office software and understanding the operations of each shift, including the night audit.

Requirements

Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Attend required meetings.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.

Nice To Haves

Knowledge of OnQ operating system a plus!
CPR and first aid training preferred but can be trained.
Relevant training and experience and additional education preferred.

Responsibilities

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.