Clay Brook Front Desk Agent

Sugarbush Mountain Resort • Warren, VT

47d • Onsite

About The Position

Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5-day/week opportunity with shifts in the morning and evenings! Morning shifts are from 7am to 3pm and evening shifts are from 3pm to 11pm. This position pays $20 per hour.

Requirements

• A professional personality is essential to this important service role.
• Must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
• Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
• Timely and reliable attendance is absolutely essential.
• English language proficiency

Nice To Haves

• Experience at a hotel/front desk is preferred
• General computer knowledge
• Experience with cashier/customer service is preferred
• Previous use of SMS or other reservations systems is a plus

Responsibilities

• Greeting owners/guests
• Answering phones
• Checking owners/guests in/out
• Providing information about the resort and the Mad River Valley
• Processing charges in selling resort products/services
• Responding to owner/guest needs
• Balancing owner/guest accounts
• Working with the resort's information systems and different departments
• Performing tasks in a welcoming and professional manner
• Ensuring positive, accurate, prompt, and courteous service while putting the guest's interests first

Benefits

• Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
• Discounted rates at non-Alterra-owned Ikon Pass destinations.
• Golf offerings and health & recreation center membership for eligible employees and their dependents.
• Vacation and sick time off to rest, relax, recharge, or recover.
• Generous discounts on food & beverage, apparel, and outdoor gear.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.
• 401(k) plan with generous company match.
• Paid parental leave of up to 6 weeks for eligible employees.
• Employee housing (subject to availability and commitment).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed