Front Desk Agent

Pyramid Global Hospitality•Portland, OR

1d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. In addition to competitive salary and bonus packages we also offer a comprehensive benefits program.

Requirements

High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through service recovery when things aren’t quite right
Promote and sell special hotel programs.
Interact with hotel staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.