Front Desk Agent

TPG Hotels & Resorts•Boca Raton, FL

27d•Onsite

About The Position

At Renaissance Hotels, we believe every guest should feel like they’ve arrived somewhere extraordinary—and it starts with you. As a Front Desk Agent, you’re more than a friendly face at the front—you’re a trusted guide, a resource, and a part of the discovery experience. You’re the person guests count on for first impressions and lasting memories. If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful.

Requirements

High school diploma or equivalent
Previous experience in hospitality, guest service, or front desk operations is a plus
Excellent communication skills, both written and verbal
Basic computer skills and comfort with reservation or hotel systems (training provided)
experience with FSPMS is highly preferred
Ability to stay calm, friendly, and efficient in high-pressure situations
A genuine love for people and a passion for great service
Able to stand for long periods of time
Flexible schedule to include varying weekends and holidays

Responsibilities

Greet every guest with warmth, professionalism, and a sense of genuine hospitality
Manage the check-in and check-out process with accuracy and efficiency
Provide personalized information about the hotel, local attractions, and must-see hidden gems
Answer phones and emails promptly and with clarity
Route inquiries and assist with guest needs or requests with care and urgency
Handle bookings, modifications, and cancellations with confidence
Ensure accuracy in our reservation system and support smooth room assignments
Assist with special requests, room changes, and amenity needs
Resolve guest concerns with professionalism and empathy—your follow-through makes all the difference
Keep the front desk organized and running smoothly
Manage cash transactions, reconcile payments, and follow all security protocols
Monitor access and collaborate with security as needed to ensure guest safety
Work closely with housekeeping, engineering, and hotel leadership to ensure seamless operations
Stay cool under pressure and juggle multiple responsibilities without missing a beat