Overnight Front Desk Agent
About The Position
As a Front Desk Agent, you will greet, register, and assign rooms to guests. You will issue room keys and escort instructions to Bellhops. You will answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. You will keep records of room availability and guests' accounts, compute bills, collect payments, and make change for guests. You will also make and confirm reservations, post charges such as room, food, liquor, or telephone, to ledgers, and make restaurant, transportation, or entertainment reservations, and arrange for tours. Additionally, you will assist guests with the deposit of their valuables in the hotel safe or safe deposit box and perform nightly bucket checks. The role requires the ability to listen and find solutions to guest problems.
Requirements
- Experience with customer service
- Must be able to work overnight
- Must be able to start for 8 hours
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room key and escort instructions to Bellhop.
- Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests' accounts.
- Compute bill, collect payment, and make change for guests.
- Make and confirm reservations.
- Post charges such as room, food, liquor, or telephone, to ledger.
- Make restaurant, transportation, or entertainment reservation, and arrange for tours.
- Assist guests with deposit of guests' valuables in hotel safe or safe deposit box.
- Nightly bucket checks
- Able to listen and find solutions to guests problems
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
