Front Desk Agent (Part-Time)

MCR Hotels•Indianapolis, IN

4d•Onsite

About The Position

The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. This role is part-time and requires a flexible schedule including evenings, nights, weekends, and holidays. The Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs, understanding room rates and promotions, and handling incoming mail. A key aspect of the role is maintaining a high standard of cleanliness and contributing to overall guest satisfaction through excellent communication and problem-resolution skills.

Requirements

Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time.
Must clock in/out for breaks at the designated time.
Must provide sufficient notice as directed by the supervisor when calling out for a scheduled shift.
Regularly required to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Regularly required to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Regularly required to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Regularly required to inspect and visually observe details at close range (within a few feet) and from long range.
Occasionally required to lift packages or general office equipment.
Read, write, understand and communicate with others effectively using the English language.
Must be able to perform the essential functions of the position satisfactorily.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible to make them feel welcomed.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all hotel features, facilities, and amenities.
Be aware of and support all groups and events at the hotel.
Understand and utilize relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile, by name if possible, while cleaning.
Ensure all operational checklists are completed accurately and at the designated times.
Complete accurate and on-time handover reports for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed, wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Exhibit a Can Do Attitude, willing to stretch beyond traditional role to meet business and guest needs.
Work collaboratively to create a welcoming environment for guests and a positive workplace.
Check guests in and out in a timely manner.
Contact guests after check-in to ensure their room is satisfactory and address any additional needs.
Maintain an up-to-date understanding of room rates and promotions.
Receive and note all incoming mail as required per the daily shift checklist.