Front Desk Agent

Marriott • Houston, TX

5h • Onsite

About The Position

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Requirements

• Ability to stand, sit, or walk for an extended time
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Nice To Haves

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification

Responsibilities

• Give guests a smooth check-in and check-out
• Build and experience that is memorable and unique
• Take the initiative to deliver a wide range of services that guide guests through their entire stay
• Process operational needs
• Address guest requests
• Complete reports
• Share the highlights of the local area
• Create a safe work place
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Perform other reasonable job duties as requested

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves
• Need passionate and engaged associates to bring the brand’s unique programming to life
• Associates to embrace their own well-being practices both on and off property
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees