Front Desk Agent - Part-Time

Hilton Austin Airport • Austin, TX

8d • Onsite

About The Position

We are seeking a friendly, detail-oriented, and reliable individual to join our team as a Part-Time Front Desk Agent. The ideal candidate will have prior experience in a hotel setting. Proficiency with the Property Engagement Platform (PEP) will be a plus. About Us The Hilton Austin Airport is a recently renovated, full-service hotel located in the historic Air Force command building on airport property. As Austin’s gateway hotel, we pride ourselves on delivering exceptional hospitality in a unique setting. Managed by Prospera Hospitality, a forward-thinking hotel and restaurant management company, we are committed to sustainability and innovation in the hospitality industry.

Requirements

• High school diploma or equivalent.
• Minimum of 6 months of front desk or hospitality-related customer service experience is strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule, including days evenings, weekends, and holidays.
• Professional appearance and demeanor.
• Ability to remain calm and professional under pressure.

Nice To Haves

• Proficiency with the Property Engagement Platform (PEP)

Responsibilities

• Warmly greet and check guests in and out efficiently using the PEP property management system.
• Manage and process guest reservations, modifications, and cancellations accurately within the PEP system.
• Handle all financial transactions, including processing payments, verifying credit cards, and ensuring accurate end-of-shift cash/credit balancing.
• Answer phone calls, route them appropriately, and provide information about the hotel, services, and local attractions.
• Act as the main point of contact for guests, promptly and professionally addressing all inquiries, requests, and complaints to ensure a positive stay.
• Maintain an organized and clean front desk and lobby area.
• Collaborate effectively with housekeeping, maintenance, and other departments to ensure smooth operations.
• Record pertinent guest information, issues, and shift activities in the logbook for review by management.
• Adhere to all hotel policies, brand standards, and security procedures.

Benefits

• Scheduled annual increases
• Go Hilton employee travel program offering discounted rates at Hilton company hotels around the world for employees and selected friends and family.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED