Courtyard Boise Downtown - Front Desk Agent

Block 22•Boise, ID

7d•Onsite

About The Position

Experts in the art of hospitality, Courtyard by Marriott and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Front Desk Agent at Courtyard, you’ll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.

Requirements

Must have excellent English communication skills and be able to read, write and speak fluently.
Ability to operate computer, cash register and calculator
Ability to work well as part of a team or on your own and can solve problems independently
Project a professional image at all times through appearance, dress, and behavior.
Capability to manage multiple tasks simultaneously while maintaining attention to detail
Availability to work weekends and holidays according to business needs.
Applicants must be 19 years old or turn 19 within two months of employment

Nice To Haves

Customer Service background preferred but not required.

Responsibilities

Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
Warmly and professionally welcomes all guests.
Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Treats requests with professionalism, tact, and a courteous manner.
Ensures prompt delivery of final bills to guests.
Ensures the lobby and shared areas are neat and orderly.
Keeps updated knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintains knowledge of upcoming events, local area, and hotel offerings.
Perform other job-related duties as assigned.