Front Desk Agent | Hershey Courtyard Chocolate Ave

SHANER • Derry Township, PA

1d • Onsite

About The Position

The Front Desk Agent is responsible for providing superior guest services, including check-in and check-out of hotel guests courteously and efficiently. This role involves processing all payments according to established hotel requirements and providing information and services to guests and visitors in a friendly, professional manner. The agent must also handle guest complaints to ensure satisfaction, resolve discrepancies with housekeeping, and generate daily reports.

Requirements

• High school graduate or equivalent
• Minimum one year customer service experience
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding

Nice To Haves

• Previous hotel experience preferred
• Computer experience preferred
• Bilingual English/Spanish a plus
• Knowledge of local activities and attractions appropriate for clientele

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information and services to any guest or visitor in a friendly, professional manner
• Handle guest complaints ensuring guest satisfaction
• Process all check-ins and check-outs according to established hotel requirements
• Adhere to payment, cash handling and credit policies/procedures
• Generate, print, and distribute daily reports to designated departments/personnel
• Resolve discrepancies on the room status report with Housekeeping
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED