Front Desk Agent
Choice Hotels International•Seattle, WA
•Onsite
About The Position
Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas. The Radisson Hotel Seattle Airport, located across the street from Seattle-Tacoma International Airport (SEA), is looking for an energetic individual to join our Front Desk team as a Front Desk Agent. Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same.
Requirements
- Self confidence
- Strong computer skills
- Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment
- Reliable transportation
- Opera PMS experience is a benefit but not a requirement
- Strong verbal, written and interpersonal skills
- Strong attention to detail
- Commitment to exceptional service in any situation
- Ability to maintain a positive and professional attitude when handling all situations
- Adhere to the policies and procedures of the hotel
- Ability to work a flexible schedule including holidays and weekends
- Strong customer service experience required
- Previous hotel experience preferred
- Solid computer skills
- Ability to push/pull up to 30lbs
- Ability to work flexible schedule, including morning, afternoons, nights and weekends
- Excellent communication skills
- Must possess a strong team spirit
- Opera experience preferred
Nice To Haves
- Opera PMS experience is a benefit but not a requirement
- Previous hotel experience preferred
- Opera experience preferred
Responsibilities
- Greeting and engaging all guests while taking personal action to accommodate their individual needs
- Creates an unending energetic environment for our guests and team members
- Reviews all guest reservations and plans their accommodation accordingly
- Processes financial transactions and arranges special billing needs when necessary
- Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
- Manages all guest concerns or requests diligently and without hesitation
- Personally chauffeuring guests to and from various locations in the immediate area using the company van
- Maintains an “Everyone Sells” vision while driving hotel revenues through upsell efforts
- Communicates effectively with all hotel departments to guarantee a seamless guest experience
- Prepares daily logs summarizing communications for management and other shifts
- Responsible for answering and fielding all calls to the hotel, both internal and external
- Maintains the confidentiality and respect of our patrons
- Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed
Benefits
- competitive pay
- generous vacation package
- 8 paid holidays
- excellent benefit package for fulltime employees
- Employee discounts on thousands of hotels
- Health Benefit programs
- 401k retirement program
- Commission on upsells, paid bi-weekly with regular salary
- Free Parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
