Part Time - Overnight - Front Desk Agent - MFLYD
About The Position
Manages hotel front desk duties (check-ins, guest requests) during the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Other duties may include processing laundry. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
Requirements
- Catering to guest needs 24 hours a day, 7 days a week.
- Flexibility to work varying shifts across a 7-day period, including weekends, evenings, and public holidays.
- Good communication skills; easy to talk to.
- Problem-solving skills.
- Fluency in the local language.
- Literate and tech-savvy - good grasp of reading, writing, basic math and computers.
- Flexibility - night, weekend and holiday shifts are all part of the job.
- High school diploma or qualification.
- At least one year of experience in a front desk or guest service position.
- Ability to lift, push, and pull objects up to 50lbs (23 kg), which can involve bending and kneeling.
Nice To Haves
- A college or university degree.
Responsibilities
- Check-in/check-out hotel guests in a timely and professional manner.
- Process all payments per established procedures.
- Process laundry.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Swiftly check guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Record and act on guest preferences, and handle their messages, requests, questions, and concerns.
- Assist guests with bill issues to local knowledge, and loop in management when necessary.
- Follow safety procedures, report all incidents and wear any protective gear needed.
- Know what events and activities are on the day’s schedule.
- Assist colleagues with ad-hoc duties.
Benefits
- Paid time off
- Medical/dental/vision
- Insurance
- 401k
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
