Front Desk Agent

Marriott•Marana, AZ

10d•Onsite

About The Position

The Front Desk Agent is responsible for processing all guest check-ins and check-outs, managing payments, handling guest communications, and coordinating with housekeeping. This role also involves providing guests with information about the property and local area, running daily reports, and completing financial transactions accurately. The position requires adherence to company safety and security policies, maintaining a professional appearance, and ensuring guest satisfaction through excellent service. The role also involves standing, sitting, or walking for extended periods and lifting objects up to 10 pounds.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
Process all payment types, including room charges, cash, checks, debit, and credit.
Process all check-outs, including resolving late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding the property and local areas of interest.
Run daily reports (e.g., number of arrivals, departures), identify special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.