Front Desk Agent - $500 Sign-On Bonus

Sage Hospitality•Minneapolis, MN

21d•$19 - $19•Onsite

About The Position

The AC Minneapolis Downtown is hiring a full-time Front Desk Agent. This role requires a creative spirit to bring the AC Marriott to life. AC Hotels are inspired by Spanish roots, European soul, and a global mindset, offering a timelessly modern hotel experience with smart value. The AC Hotel by Marriott Minneapolis is located in downtown Minneapolis at the intersection of 4th and Hennepin, across 4th Street from the Minneapolis Public Library. This 9-story, 245-key hotel features an AC lounge and bar, AC library, media salons, meeting space, boardroom, and fitness center. It is also directly connected to the Minneapolis skyway system.

Requirements

High school diploma or equivalent
No prior experience required
High school graduate level mathematical aptitude
Knowledge of standard cash handling procedures
Knowledge of computerized cash register systems
Past experience in dealing directly with the public
General knowledge of basic customer service skills
Fluent in oral and written English
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing
Repeated bending and kneeling required while filing.
Must be able to reach all areas of hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.

Responsibilities

Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Greet and complete established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guest satisfaction and that guests are in rooms as requested.
Facilitate guest departure (check-out) on a daily basis by following established manual and computer procedures to close guest accounts and open the room for the next sell.
Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide guests with timely and efficient service.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintain a friendly, cheerful, and courteous demeanor at all times.

Benefits

$500 sign-on bonus ($250 paid after 30 days, $250 after 90 days)
Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
Eligible to enroll in dental insurance with employer contribution towards premiums
Eligible to enroll in vision insurance
Eligible to participate in the Company’s 401(k) program with up to 4% employer match (meeting safe harbor requirements, no vesting period)
Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage
Eligible to enroll for short-term and long-term disability insurance coverage
Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
WINFertility guidance for those enrolled in Sage medical plan
Calm Health Application Subscription
Employee assistance program
Paid time off for vacation, sick time, and holidays
Tuition Reimbursement of up to $2,000 per calendar year
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program (Up to $1,000 per referral)