Front Desk Agent- Full Time

Sage Hospitality • Asbury Park, NJ

2d • Onsite

About The Position

The Asbury Ocean Club is a luxury property offering residential homes, a Beach Club, a boutique hotel, and amenities. It features 54 guest rooms with unique views and design. Sage Hospitality Group, the employer, seeks innovative leaders passionate about hospitality and enriching lives. They foster a culture of bold individuality, growth, and personal fulfillment.

Requirements

• High school diploma or equivalent.
• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures.
• Knowledge of computerized cash register systems.
• Past experience in dealing directly with the public.
• General knowledge of basic customer service skills.
• Fluent in oral and written English.
• Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
• Highly organized and able to pay attention to minute written and verbal details.
• Able to perform multiple tasks.
• Able to read written communiques and monochrome computer screen.
• Able to operate computer, calculator, and telephone keyboards.
• Able to understand and follow verbal/written instructions.
• Able to work on more than one task at a time.
• Able to communicate both verbally and in writing.
• Must be able to reach all areas of the hotel to assist clients.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Responsibilities

• Respond professionally and courteously to guests, providing accurate information and services.
• Handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Complete check-in procedures for arriving guests using manual and computerized methods.
• Facilitate guest departure (check-out) by closing guest accounts.
• Calculate and post monies, receipts, and guest accounts accurately.
• Answer inquiries and accept reservations, using suggestive selling techniques to increase revenue.
• Maintain good customer relations by staying informed about hotel and local events.
• Operate PBX equipment, assist with incoming and outgoing calls, schedule wake-up calls, and page guests.
• Control cash transactions at the front desk and maintain responsibility for the hotel bank.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED