AM Front Desk Agent

Hilton Garden Inn / Home2 Suites by Hilton Houston • Houston, TX

1d • Onsite

About The Position

The AM Front Desk Agent is the first point of contact for guests at The Hilton Garden Inn/Home2 Suites by Hilton Medical Center. This position is responsible for providing exceptional customer service, managing the front desk operations during morning shifts, and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong communication skills, attention to detail, and a friendly demeanor to create a welcoming environment for our guests.

Requirements

• High school diploma or equivalent; additional education or training in hospitality management is a plus.
• Previous experience in a front desk or customer service role preferred.
• Proficient in using computer systems, including property management software and basic office applications.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle difficult situations with professionalism.
• Ability to work flexible hours, including mornings, weekends, and holidays.
• Multilingual abilities are a plus.

Nice To Haves

• additional education or training in hospitality management
• Multilingual abilities

Responsibilities

• Greet and welcome guests upon arrival with a warm, friendly demeanor.
• Check guests in and out of the hotel efficiently and accurately.
• Handle reservations, cancellations, and modifications using the hotel’s property management system.
• Provide information to guests regarding hotel amenities, local attractions, and services available both in the hotel and the surrounding area.
• Respond promptly and efficiently to guest inquiries, requests, and concerns to ensure customer satisfaction.
• Process payments and maintain accurate accounts of transactions.
• Support the Front Office team in maintaining a clean, organized, and welcoming front desk environment.
• Coordinate with housekeeping and maintenance staff to fulfill guest requests and report any issues.
• Assist with managing cash and completing daily reports.
• Uphold hotel policies and procedures, ensuring compliance with safety and security regulations.
• Participate in training and development programs as required.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Hilton Team Member discounts
• Opportunities for professional development and growth within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED