Front Desk Agent - Full Time

Glenwood Hot Springs Resort•Glenwood Springs, CO

5d•$22 - $23•Onsite

About The Position

Provide excellent customer service to our guests while working as a team player with other Glenwood Hot Springs properties/departments. The Front Office Agent reports directly to the Front Desk Manager and in their absence to the Lodge Manager. The Front Office Agent has the support and authority necessary to carry out the responsibilities and tasks described in this job description and other responsibilities of the Lodge, as delegated by the Lodge Manager. The Lodge front desk is open twenty-four hours a day seven days a week, so the Front Office Agent’s work hours and days must be flexible, including nights, holidays, and weekends, to meet the needs of the Lodge Front Desk and the Call Center.

Requirements

High school diploma or equivalent
Capability to learn and follow all Lodge Front Desk policies and procedures accurately
Positive attitude with guest satisfaction as primary goal
Adequate computer skills to be able to learn and perform necessary department computer tasks (data entry and retrieval in hospitality system application.)
Ability to communicate effectively verbally and in writing and follow verbal or written instructions in English.

Nice To Haves

Adequate physical agility to perform the physical tasks required to operate the lodge front desk including ability to operate a computer, type and stand for long periods of time up to several hours at a time.
Able to push, pull, carry and lift up to 30 pounds

Responsibilities

Provide excellent customer service to our guests.
Work as a team player with other Glenwood Hot Springs properties/departments.
Operate a computer.
Type.
Communicate effectively verbally and in writing.
Follow verbal or written instructions in English.
Learn and follow all Lodge Front Desk policies and procedures accurately.
Perform necessary department computer tasks (data entry and retrieval in hospitality system application).