Front Desk Agent - Full Time

Sheboygan Resort Operat•Sheboygan, WI

6d•Onsite

About The Position

As a Front Desk Agent, you will serve as the first point of contact for our guests, creating a welcoming and seamless arrival experience. This role is ideal for someone who enjoys working in a fast-paced hospitality environment and delivering exceptional customer service. Front Desk Agents are responsible for managing guest check-in and check-out, handling reservations, processing payments, and assisting with guest inquiries to ensure a smooth and enjoyable stay.

Requirements

High School Diploma or equivalent experience required
Strong customer service and communication skills
Professional phone etiquette and ability to build rapport with guests
Ability to multitask and stay organized in a fast-paced environment
Dependable, punctual, and adaptable
Positive attitude and professional appearance
Availability for 1st and/or 2nd shift, including weekends and holidays

Responsibilities

Greet guests warmly, answer questions, and respond to requests in a professional manner
Perform guest check-in and check-out, including verifying reservations and assigning rooms
Process payments by authorizing credit cards or collecting cash for the duration of stay
Provide directions and general information about the resort, amenities, and local area
Handle guest communications including phone calls, messages, mail, and packages
Assist guests with concierge-style services such as dining, entertainment, and travel recommendations
Maintain accurate guest records and update account information in the system
Post charges, prepare guest bills, and securely collect payments
Make and modify reservations, confirming availability and guest preferences
Coordinate lost and found items with housekeeping and maintain proper documentation
Work collaboratively with other departments to ensure guest satisfaction
Perform additional duties as assigned by management