Front Desk Agent

Hilton Grand Vacations • Ridgedale, MO

10d • Onsite

About The Position

The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests, processing check-ins and check-outs, answering and directing phone calls, and assisting with guest inquiries and requests. The ideal candidate has strong customer service skills, experience operating a multi-line phone system, and the ability to effectively multitask in a fast-paced resort environment while maintaining professionalism and attention to detail. Must be available to work flexible schedules, including weekends and holidays.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of customer service experience in hospitality, hotel, resort, or related service industry.
• Experience operating a multi-line telephone system or working as a phone operator/receptionist.
• Strong verbal and written communication skills.
• Excellent guest service and interpersonal skills.
• Phone etiquette and call management
• Ability to multitask effectively while maintaining accuracy and professionalism.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to work flexible schedules, including weekends and holidays

Nice To Haves

• Previous resort, hotel, or hospitality front desk experience.
• Experience with property management systems (PMS) such as TSW, AS400, HotSOS, Kipsu or similar systems.
• Cash handling and point-of-sale (POS) experience.

Responsibilities

• Greet and welcome guests in a courteous and professional manner.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer, screen, and direct incoming phone calls using a multi-line telephone system.
• Serve as a phone operator by transferring calls, taking messages, and providing information to guests and internal departments.
• Handle guest requests, complaints, and service recovery situations promptly and professionally.
• Assist guests with reservations, room assignments, resort information, and local area recommendations.
• Maintain accurate guest records and process payments, refunds, and billing adjustments.
• Coordinate with housekeeping, maintenance, security, and other departments to ensure guest satisfaction.
• Respond to emails and other guest communications in a timely manner.
• Monitor lobby and front desk operations to ensure a welcoming environment.
• Follow company policies, procedures, and cash-handling standards.
• Perform additional duties as assigned.

Benefits

• Benefits start on your first day of work with no waiting period!
• Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED