Front Desk Agent, Elk + Avenue Hotel

Pursuit Collection•Banff, AB

31d•$19

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role. ROLE & RESPONSIBILITIES Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national park Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels Welcome and register arriving guests Promote and sell rooms Check-out departing guests, review guest accounts Post incidental charges to rooms and process payments Use proper telephone etiquette Handle reservations by phone and in person Handle a high-volume of general enquiries Provide information on hotel facilities, local points of interest, services in area Communicate with other departments Respond to guest concerns and complaints Assorted clerical duties, maintaining a clean work environment

Requirements

Committed to exceptional guest service
Excellent communication and interpersonal skills
Must thrive on dealing with people and be guest focused
Superb attention to detail
Ability to multi-task while handling high-pressure situations
Energetic and highly-motivated
Ability to work all days and shifts, mornings, evenings, weekends
High school or equivalent education
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Nice To Haves

Bachelor's Degree or related technical school degree preferred

Responsibilities

Work with other hotel staff to personalize the guest experience
Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
Act as an ambassador for Pursuit
Welcome and register arriving guests
Promote and sell rooms
Check-out departing guests, review guest accounts
Post incidental charges to rooms and process payments
Use proper telephone etiquette
Handle reservations by phone and in person
Handle a high-volume of general enquiries
Provide information on hotel facilities, local points of interest, services in area
Communicate with other departments
Respond to guest concerns and complaints
Assorted clerical duties, maintaining a clean work environment