Front Desk Agent | Courtyard by Marriott Marathon Faro Blanco Resort

SHANER • Marathon, FL

1d • Onsite

About The Position

Shaner Hotels has an exciting opportunity at our 83-room Courtyard Faro Blanco Resort Marathon. Ideally situated on the beautiful Florida Bay, our hotel offers guests a relaxing waterfront retreat with convenient access to some of the Keys' most popular attractions, including Florida Keys Aquarium Encounters, Big Pine Key, and Key West.

Designed for both business and leisure travelers, our hotel features contemporary guest rooms, complimentary high-speed Wi-Fi, a well-equipped fitness center, and The Bistro, serving breakfast, dinner, specialty beverages, and evening cocktails. Guests can also unwind at our stunning outdoor infinity pool, relax in the hot tubs, or enjoy tropical drinks at the waterfront tiki bar while taking in spectacular Florida Bay views.

If you're passionate about hospitality and dedicated to creating memorable guest experiences, Courtyard Faro Blanco Resort Marathon offers an exceptional opportunity to grow your career with Shaner Hotels. Join a team committed to service excellence, collaboration, and professional development in one of Florida's most scenic waterfront destinations.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED