Front Desk Agent

Concord Hospitality Enterprises • Calgary, AB

100d

About The Position

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown
our associates ensure that every guest experience is a masterpiece, blending
impeccable service with whimsical intrigue.  Our associates are focused on
providing our guests with the best stay possible, to help them pursue their
passions through travel.

Together we have two unique experiences, with one address, and one team of
hospitality professionals dedicated to being the best in everything we do.

We are in search of a warm, friendly, courteous, and professional Front Desk
Agent. Working at the front desk means you are the hub of the hotel. Your role
is key to the overall experience the guests will have. Your keen sense of being
proactive, responsive and caring will make all the difference. If you enjoy
engaging with others, have a winning personality and high sense of
responsibility, we want to meet you!

Requirements

• Previous experience in a customer service role in a hospitality operation or similar sized hotel property.
• A Hospitality or Tourism program graduate or degree holder.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
• Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.
• An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
• Able to work well under pressure and enjoy a fast-paced environment.
• An excellent communicator who values teamwork and collaboration.
• Able to work a variety of shifts, including mornings, evenings, weekends and holidays.
• Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 40 pounds or more.

Responsibilities

• Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
• Promptly and effectively deal with guest issues and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bills, collecting payment and making change for hotel guests following all cash handling procedures as required by Concord Hospitality.
• Handle guest mail and messages per established procedures.
• Be knowledgeable in Marriott Bonvoy rewards program and promotions.
• Develop a thorough knowledge of hotel associates, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Handle safe deposit boxes per established procedures.
• Keep lobby and desk area clean and presentable.
• Offer and properly handle requests for wake-up calls.
• Open and close shift; making cash drops.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Have thorough knowledge of emergency procedures.
• Endeavor to work in a unified and collaborative way -- one that fosters teamwork.
• Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.

Benefits

• Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package.
• We offer training and development as well as career advancement opportunities.
• We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree