Front Desk Agent

StepStone Hospitality•Rocky Mount, NC

7d•Onsite

About The Position

The Front Desk Agent is responsible for registering and assigning rooms to guests, issuing room keys, and providing guests with instructions. This role involves managing incoming mail and messages, transmitting and receiving communications, and answering guest inquiries about hotel services, local attractions, and directions. The agent will also maintain records of room availability and rates, compute bills, collect payments, and make reservations for guests. Additionally, they will post charges to guest bills if necessary and handle guest valuables by depositing them in the hotel safe. A full working knowledge of each shift, including night audit, is required.

Requirements

Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
High school education required.

Nice To Haves

Relevant training and experience and additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.