Front Desk Agent Full Time Residence Inn by Marriott Boston Downtown/Seaport

Claremont Companies•Boston, MA

5d•$25

About The Position

We are seeking a dedicated and enthusiastic Full Time Front Desk Agent to join our team at Residence Inn, Boston, MA This is your chance to start your career with a growing company that values your passion and dedication. This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team! Shift will include weekday and weekend availability.

Requirements

High school graduate or equivalent
Previous hotel-related experience desired
FOSSE experience desired
Must be available to work nights and weekends
Must speak, read, write, and understand English
Ability to frequently sit, stand, walk during shift
Ability to occasionally lift and carry up to 40 pounds

Responsibilities

Always exhibit courteous hospitality to guests and associates.
Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
Administer hotel guest payment policies.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
Post all charges including valet and other miscellaneous charges to guest account.
Maintain hotel key security system.
Oversee safe deposit boxes for guests.
Verify credit cards and balance bank at the end of the shift.
Run and verify availability report at the beginning of the shift.
Update report as needed.
Review communications log at the beginning of the shift.
Know and follow the hotel’s emergency procedures in the event of an actual emergency.
Notify appropriate supervisor immediately of any problem with rooms.
Check in and check out should be as expeditious as possible.
Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
Prompt distribution and notification to guests of mail.