PM Front Desk Agent

Lodging Dynamics•Seattle, WA

3d•Onsite

About The Position

The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering. This opening is for PM shifts.

Requirements

Associates Degree in Hospitality or Travel & Tourism preferred.
A minimum of one (1) year experience in a front office role.
Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Strong Guest Service Skills
Able to work on PMS software.
Able to communicate effectively with guests, management, and co-workers.
Must be able to stand up to 8 hours at a time.
Must have a positive attitude at all times.

Responsibilities

Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
Communicate with other hotel departments to maintain a high level of guest satisfaction.
Maintain an understanding of hotel history, services, facility information, and rates and packages.
Thank guests with genuine appreciation at the end of each stay, and ask "Is there anything that we could have done better to make your stay more enjoyable?"
Register guests in Reservations and follow proper check-in, check out procedures.
Review Front Desk log when coming on shift and record pertinent information as needed throughout the shift.
Post charges to individual room or master account.
Manage cash/credit transactions and maintain a personal bank.
Accept payment for guest accounts including third party, advance purchase reservations, and during the time of registration at check- in/check-out.
Develop and maintain positive working relationships with others and support team to reach goals.
Assists others as needed and special projects, as necessary.