Front Desk Agent

StepStone Hospitality•Portland, ME

20d•Onsite

About The Position

This role involves managing guest check-ins and check-outs, assigning rooms, issuing keys, and providing information about hotel services and local attractions. The agent will handle mail and messages, manage room availability and rates, process payments, and make reservations for guests. Additionally, the position requires posting charges to guest accounts when necessary and ensuring guest valuables are secured. A full working knowledge of each shift, including night audit procedures, is expected.

Requirements

Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Able to stand for a long period of time.
Dependable
Able to work weekdays, weekends and holidays.
Ability to accurately use various office software.

Nice To Haves

Previous Hotel experience preferred

Responsibilities

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.