Front Desk Agent (Part-Time)

Hilton Grand Vacations • Koloa, HI

30d • Onsite

About The Position

As the Front Desk Agent, you will be responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. Our Front Office Department operates 24 hours a day, 7 days a week. This part-time position is scheduled for 3–4 days per week, with 8-hour shifts that may include morning, daytime, evening, and overnight hours. Must be available to work weekends and holidays, as schedules are based on operational needs.

Requirements

• High School diploma or equivalent
• 6+ months of customer service experience
• Able to work a flexible schedule to include evenings, weekends, and holidays
• Proficient in the English language to communicate both verbally and in writing with guests, owners and co-workers
• Computer proficiency in Microsoft Word, Excel, and Outlook

Nice To Haves

• Previous experience in a hotel/hospitality environment

Responsibilities

• Check in/check out members, owners, and guests - makes room reservations, verify information (i.e. for additional keys, telephone calls, and packages) and follow through on all requests and/or concerns in a timely manner.
• Ensure all pending arrival information is accurate and ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Compute billing charges, collect payments, provide change, and post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry).
• Answer the telephone with proper etiquette and transfer calls accordingly; communicate with all internal departments including but not limited to: PBX, housekeeping, engineering, and security.
• Complete checklists, special projects, stocking, list items to be ordered, daily bucket checks, and reconcile end of the day shift report.
• Maintain necessary hard copies of paperwork of all daily operations and file.
• Assist in all other related duties as deemed appropriate by management.

Benefits

• Medical, Dental and Vision insurance from day one.
• Generous Paid Time Off Program including paid vacation, paid holidays and paid sick leave.
• 401K plan with company match
• life insurance
• company stock purchase program.
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED