Front Desk Agent

Travelodge Yampa • Yampa, CO

21h • Onsite

About The Position

Hospitality Management Corporation (HMC) is a Dallas-based, privately held provider of management solutions and hospitality industry services. HMC's core value and mission is to provide clients with the finest management expertise the industry has to offer with integrity, honesty, and open communication. HMC believes that a company is only as strong as its team members, and team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Front Desk Agent for the TRAVELODGE/PENNY'S DINER OF YAMPA, CO.

Requirements

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.
• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Benefits

• Great benefits package, including industry leading 401K
• Promotional opportunities with a growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED