Front Desk Agent Part Time

KW Property Management Careers • Sunny Isles Beach, FL

1d

About The Position

The Front Desk Agent provides information and resources to residents and guests to support a meaningful visit and serves as a key liaison between community guests and residents, delivering exceptional customer service. This is a non-exempt, part-time position. Days and hours are determined by the property and may change to accommodate business needs. The work is mostly indoors, with frequent standing and regular rotational walks around the interior and exterior of the property. No travel is expected.

Requirements

• High school diploma or GED.
• At least six months of related experience and/or training.
• Familiarity with computer software for performing various tasks.
• Organizational skills, excellent interpersonal skills, and strong communication skills.
• Ability to follow written and oral instructions and procedures.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to stand frequently and walk the property interior and exterior regularly on a rotational basis.
• Ability to occasionally sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
• Manual dexterity and auditory and visual skills.

Nice To Haves

• Some college preferred.
• Bilingual English/Spanish may be required at some locations.
• Previous hospitality industry work experience highly preferred.

Responsibilities

• Greet guests as they enter the community while maintaining a high standard of customer service.
• Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
• Use proper phone etiquette for incoming and outgoing calls to residents, communicating clearly and professionally.
• Report observed violations of the Rules and Regulations.
• Be familiar with fire alarm system operations and report incidents to management.
• Contact police or fire departments in emergencies, such as a fire or the presence of unauthorized persons.
• Follow emergency-response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue and Police services.
• Write reports of daily activities and irregularities for management.
• Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED