Front Desk Agent - Part-time

Crescent Careers • Flint, MI

2d

About The Position

A Front Desk Agent greets and registers hotel guests and checks them out, supporting outstanding guest service and the hotel's financial profitability. The role includes completing guest registration, assisting with payment and checkout, answering questions about the hotel and local area, promoting hotel services, resolving guest concerns, and handling messages.

Responsibilities

• Greet guests and complete the registration process, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms or arranging a bell person.
• Assist guests with checkout by accounting for rooms and services, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording payments, converting foreign currency, making change, and processing gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other product information; answer guest questions and inquiries.
• Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to achieve guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed